Allan
Custodio

Excel Expert | Reports and Quality Analyst | Data Entry | Canva | Process Mapping Specialist

Hello

Here's who I am & what I do

As a freelance VA, I understand how overwhelming running a business can be. That's why I'm here to help. I will handle all your administrative tasks, from scheduling appointments to managing emails, so you can focus on what really matters - growing your business. With over ten years of experience in corporate as Quality Analyst, I have developed the skills and knowledge needed to provide you with top-notch support. Let's work together to take your business to the next level.

EXPERTISE

Professional skillset

𝐒𝐞𝐫𝐯𝐢𝐜𝐞𝐬 𝐈 𝐎𝐟𝐟𝐞𝐫:

✏𝑮𝒆𝒏𝒆𝒓𝒂𝒍 𝑨𝒅𝒎𝒊𝒏 𝑻𝒂𝒔𝒌

✅Data Entry and Research Services with 41 wpm and 100% Accuracy 💯

✅CRM Data Entry

✅Data Collection

✅Email Support

✅Chat Support

✅Appointment or Calendar scheduling

✅MS PowerPoint and MS Word

✅Document conversion (PDF to word / Image etc)

✅Lead Generation Specialist

✏ 𝑹𝒆𝒑𝒐𝒓𝒕𝒔 𝒂𝒏𝒅 𝑨𝒏𝒂𝒍𝒚𝒔𝒊𝒔

✅Excel expert with different activities such as:

▶Data Entry

▶Formula up to complex formulas

▶Formatting

▶Data cleansing

▶Pivot Tables

▶Macro

▶Reports creation and Dashboard (Pie chart, Line Graph, Bar graph etc.)

✅Data Analysis with Data Story Telling

✅Data Validation and Audits

✅Data Reconciliation

✅Microsoft PowerBI

✅IBM Cognos Analytics

✅Additional: Excel sheet password and VBA unlocker

✏ 𝑷𝒓𝒐𝒄𝒆𝒔𝒔 𝑫𝒐𝒄𝒖𝒎𝒆𝒏𝒕𝒂𝒕𝒊𝒐𝒏

✅Process Flow Mapping via:

▶ Microsoft Visio

▶ LucidCharts

▶ Miro

▶ Draw.io

▶ Mural
▶ Figma

▶ EdrawMax

✅Organizational Chart

✅SOP Creation and Work Instruction

✅Proffeciency in mapping tools such as MS Visio, LucidCharts, Draw.io, Canva and EdrawMax

✏ 𝑶𝒕𝒉𝒆𝒓𝒔

✅Creating graphic design using CANVA

✅Infographics Graphic announcement

✏ 𝑻𝒐𝒐𝒍𝒔 𝑰 𝒖𝒕𝒊𝒍𝒊𝒛𝒆:

✅Microsoft Office (Word, PowerPoint, Excel, Outlook, Visio, Publisher and Teams)

✅Google Tools such as Google Search, Gmail, Google Calendar, Google Sheet and Google Drive

✅Canva

✅Yahoo mail

✏𝑺𝒌𝒊𝒍𝒍𝒔

✅Problem solver

✅Adoptable to changes

✅Accurate and detailed oriented

✅Fast learner

✅Process improvement and eliminating waste

✅On-time on deadline

✅Dedicated

PORTFOLIO

EXPERIENCE

✨Freelancer Journey ✨

July 2023 - Present

Excel Expert | Reports & Quality Analyst | Process Mapping Specialist

Able to create a total of 62 Process Flow/Diagrams, 5 Organizational Charts and 2 Excel template report creation. I was able to provide services to 15 clients already which is mostly located in USA while the rest is from Canada, Australia, UK and Saudi Arabia

✨Corporate Journey ✨

Sep 2014 - Present

Specialist - Quality Analyst

DHL Global Forwarding (Phils.), Inc.

Pasay, Philippines

• Act as major support on various Center wide activity in terms of audit, time and motion, problem solving, designing process flow, creation of analysis and reports that includes data gathering from various Service Lines and Teams, KPIs monitoring, and checking of operation's adherence which support the delivery to accomplish their targeted KPIs and looking towards for Process Improvements activites
• Additional adhoc task is supporting MIS on driving automation via RPA (UiPath) in terms documentation and discussion with delivery
• Support Business Continuity on any ERT activities which is not limited to evacuation drills, planning and execution of BCP in times of calamities and operation disruption

Dec 2013 - Sep 2014

Training and Quality Associates

DHL Global Forwarding (Phils.), Inc.

Pasay, Philippines

• Conduct internal audit to validate details inputted by agents to SAP CRM system
• Create and maintaining process flow charts, work instruction and SOP
• Conduct Roadshow for process updates and process alignment
• Conduct monthly assessment for training need analysis

May 2013 - Dec 2013

Process Associates

DHL Global Forwarding (Phils.), Inc.

Pasay, Philippines

• Contract Management team that deals with migrating and maintaining Forwarding Agreement contracts from excel template to SAP - CRM system
• Validating contract against the rate sheet before migration and clarify to country for discrepancy

May 2010 - May 2013

Business Process Associates

AMDATEX Las Pinas Services Inc.

Las Piñas, Philippines

• Serve as back office for a title company in US by searching client’s needed information such as names, property profile, Legal and Vesting Deed, Property Map, Loan and Mortgages.
• Providing client’s requested documents and communicating them via Email and request website.

EDUCATION

2022

Certificate of Unit Achievement

SOUTHVILLE INTERNATIONAL SCHOOL

MBA course for "The Role of Organisational Culture and Communication in the Delivery of an Organisation's Strategy"

2008-2009

Certificate in Computer Programming

DR. FELIMON C. AGUILAR INFORMATION TECHNOLOGY TRAINING INSTITUTE

DFCAITTI is a local school in Las Pinas that has 1 1/2 year course and a Trimester that offers an IT courses such as Programming, Web Designing, Hardware & Networking and Graphic Design.