EXPERTISE
PORTFOLIO
EXPERIENCE
✨Freelancer Journey ✨
July 2023 - Present
Process Mapping & Reporting Specialist | Visio & Lucidchart Expert
I help businesses streamline operations and communicate clearly through process documentation, workflow visualization, and reporting. With experience supporting 15+ international clients across the US, Canada, UK, Australia, and Saudi Arabia, I’ve delivered over 60+ process maps, organizational charts, and Excel-based reports that drive clarity and efficiency.
My expertise includes:
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Workflow Design & Visualization (Visio, Lucidchart, Miro)
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Advanced Excel Solutions (formulas, macros, dynamic reporting)
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Business Documentation (SOPs, onboarding guides, internal manuals)
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Lead Generation & Outreach (LinkedIn Sales Navigator, Linked Helper)
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Content Enhancement (PDF editing, layout improvement, brand consistency)
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Client Support (responsive chat and reporting for smooth collaboration)
✨Corporate Journey ✨
Mar 2025 - Present
Expert - Automation
DHL Global Forwarding (Phils.), Inc.
Pasay, Philippines
I help organizations unlock efficiency by transforming manual workflows into scalable automation solutions.
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Process Optimization – Led reviews to identify inefficiencies and translate business needs into streamlined automation strategies.
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Custom Tool Development – Designed and deployed PowerApps solutions to automate repetitive tasks and improve operational traceability.
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Cross-Team Collaboration – Acted as a liaison between delivery teams and the automation unit (VDC), ensuring alignment and resolving bot-related concerns.
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Pipeline Prioritization – Analyzed recurring manual processes to identify high-impact opportunities and build automation pipelines that deliver measurable results.
Sep 2014 - Present
Expert - Quality Analyst
DHL Global Forwarding (Phils.), Inc.
Pasay, Philippines
As a Quality Analyst, I ensured operational excellence through audits, compliance checks, and process improvements across global teams.
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Compliance & Auditing – Led center-wide audits to uphold KPIs, SLAs, SOPs, and workflows.
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Data & Reporting – Designed and maintained KPI dashboards (GSConnect) and created Excel-based reports for management decisions.
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Business Continuity – Supported BCP initiatives as part of the Emergency Response Team.
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Process Development – Built SOPs, process flow diagrams, and conducted roadshows to drive awareness and consistency.
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Training & Support – Onboarded new hires, managed system-related tickets, and coordinated with IT for timely resolutions.
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Global Collaboration – Partnered with Ocean Freight Brazil to deliver audits, process improvements, and macro-based tools for WRQ/Reflection systems.
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Master Data Management – Conducted audits and reconciliations for ICS and RACAM controls, ensuring data integrity and compliance.
Dec 2013 - Sep 2014
Training and Quality Associates
DHL Global Forwarding (Phils.), Inc.
Pasay, Philippines
I supported organizational excellence by combining quality assurance, documentation, and training initiatives to strengthen compliance and team performance.
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Auditing & Validation – Conducted internal audits to ensure accuracy of agent inputs in the SAP CRM, and Legacy system.
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Process Documentation – Created and maintained process flow charts, SOPs, and work instructions for operational consistency.
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Process Alignment – Led roadshows to communicate updates and align teams with evolving workflows.
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Training Needs Analysis – Conducted monthly assessments to identify skill gaps and recommend targeted training programs.
May 2013 - Dec 2013
Process Associates
DHL Global Forwarding (Phils.), Inc.
Pasay, Philippines
I supported global contract management by ensuring accuracy and consistency during system migrations.
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Contract Migration & Maintenance – Managed the transfer of Forwarding Agreement contracts from Excel templates into the SAP CRM system.
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Validation & Compliance – Verified contracts against rate sheets prior to migration, clarifying discrepancies with country teams to ensure data integrity.
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Operational Support – Maintained contract records and supported smooth transitions for ongoing business processes.
May 2010 - May 2013
Business Process Associates
AMDATEX Las Pinas Services Inc.
Las Piñas, Philippines
I provided back-office support for a US-based title company, ensuring accuracy and timely delivery of client-requested information.
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Data Research & Retrieval – Searched and compiled property-related details including owner names, profiles, legal and vesting deeds, property maps, loans, and mortgages.
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Document Delivery – Supplied requested documents through email and client portals, maintaining clear communication and service reliability.
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Operational Support – Ensured smooth back-office operations by validating information and meeting client requirements with precision.
EDUCATION
2022
Certificate of Unit Achievement
SOUTHVILLE INTERNATIONAL SCHOOL
MBA course for "The Role of Organisational Culture and Communication in the Delivery of an Organisation's Strategy"
2008-2009
Certificate in Computer Programming
DR. FELIMON C. AGUILAR INFORMATION TECHNOLOGY TRAINING INSTITUTE
DFCAITTI is a local school in Las Pinas that has 1 1/2 year course and a Trimester that offers an IT courses such as Programming, Web Designing, Hardware & Networking and Graphic Design.
TRAININGS & CERTIFICATES
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TESTIMONIALS
